TrolleyWay Terms and Conditions
Last Updated: November 22, 2025
1. Acceptance of Terms
By accessing or using the TrolleyWay website ("Site") and services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all of these Terms, please do not use our Site.
2. Account Registration
- You must be at least 18 years old to create an account.
- You are responsible for maintaining the confidentiality of your account credentials.
- All information provided during registration must be accurate and current.
- You are responsible for all activities that occur under your account.
3. Product Information
- We strive for accuracy in product descriptions, pricing, and images but cannot guarantee complete accuracy.
- Colors may appear slightly different due to monitor settings.
- Prices are subject to change without notice.
4. Orders and Payments
- All orders are subject to product availability.
- We accept various payment methods as displayed at checkout.
- You agree to pay all charges incurred by your account.
- Prices include VAT where applicable.
5. Shipping and Delivery
- Delivery times are estimates and not guaranteed.
- Shipping costs will be displayed during checkout.
- Risk of loss passes to you upon delivery to the carrier.
- We are not responsible for delays beyond our control.
6. Returns and Refunds
- Returns must be initiated within 14 days of delivery.
- Products must be unused, in original packaging with tags attached.
- Refunds will be processed within 14 business days after receiving returned items.
- Some items may be excluded from returns (e.g., perishable goods).
7. User Conduct
You agree not to:
- Use the Site for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the Site's operation
- Post false, misleading, or harmful content
- Harass other users or our staff
8. Intellectual Property
- All content on the Site is owned by TrolleyWay or its licensors.
- You may not reproduce, distribute, or create derivative works without permission.
- TrolleyWay trademarks and logos may not be used without written consent.
9. Limitation of Liability
TrolleyWay shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through the Site.
10. Privacy
Your use of the Site is subject to our Privacy Policy, which explains how we collect, use, and protect your information.
11. Changes to Terms
We may modify these Terms at any time. Continued use after changes constitutes acceptance of the new Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of South Africa.
